If you have ever doubted the power of social media, I am here to tell you that it is an amazing tool not only to propel your brand or business forward but also to affect change. Over the years, I have reached out to companies over my social media platforms and had much success in creating a dialogue with them about their services or products. This week, I was able to use social media to solve a personal problem and to give a major pharmaceutical company honest feedback about their practices and customer service. Here is my story... My family and I receive all of our medications through a mail order pharmacy called Express Scripts. This past week, I received a letter from them stating that I needed to call to update my payment information on file before they could release my latest prescription out for mailing. I waited until after Christmas and promptly called them and provided them with my debit card information so they could simply withdraw payment directly from my … [Read more...]
Big Companies Are Listening To You On Social Media And I Have Proof!
Filed Under: Brand, Company, Parenting, Social Media, Twitter Tagged With: Consumers, Customer Service, Express Scripts, Parenting, Social Media, Twitter