If you have ever doubted the power of social media, I am here to tell you that it is an amazing tool not only to propel your brand or business forward but also to affect change.  Over the years, I have reached out to companies over my social media platforms and had much success in creating a dialogue with them about their services or products.  This week, I was able to use social media to solve a personal problem and to give a major pharmaceutical company honest feedback about their practices and customer service.  Here is my story...     My family and I receive all of our medications through a mail order pharmacy called Express Scripts.  This past week, I received a letter from them stating that I needed to call to update my payment information on file before they could release my latest prescription out for mailing.  I waited until after Christmas and promptly called them and provided them with my debit card information so they could simply withdraw payment directly from my … [Read more...]